To maintain and increase the satisfaction of our customers, Quinto Fator adopts permanent evaluation metrics of our services; a practical, accurate and immediate way to turn feedback into even more assertive solutions. At the same time, evaluations show extremely positive quantitative indicators from the perspective of satisfaction and subsequent loyalty. Check out some compiled numbers:
Of the 245 professionals who spontaneously responded to our research and have undergone at least one of our development programs in the last two years, in several clients:
- 95% indicate the AC&D Assessment program to other companies or individuals.
- 93% reported having obtained personal or professional gain when taking part in the Consulting Program (AC&D, Coaching or Training).
- 96% think that the consultants master the subjects and contents.
We appreciate to maintain consistent and lasting relationships with our customers.
As a consequence, considering the workload and billing, we can say that:
- 40% of our active customers have had projects in partnership with us for over six years.
- 70% of our active customers have had projects in partnership with us for over three years.